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Collected features disappearing when submitting on Field Maps

ArnoldTrippel

When collecting data within Field Maps on offline areas downloaded from a shared AGOL Web Map, my coworkers and I have seen new features that we've created disappear when pressing submit feature. This disappearing act does not happen consistently. We are all using the same type of tablet to collect data and the software version of Field maps is the same amongst all of them and have been updated to the newest version. The Web map has edits enabled and offline is enabled.

Specific Details of the Issue:

After pressing the checkmark to submit the collected feature it disappears from the map, however we are able to find the feature again when looking at the recent offline edits. When syncing, the features are lost entirely as they do not show up in the Web Map and are lost from the offline edits.

Has anyone else encountered this problem? If so is it something within the settings that could fix this?

I would be happy to provide more details if needed, however there is a confidential nature to the layer we are using since it stores information about rare and sensitive plant species.

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HannahNewby

We were having this issue and what it turned out to be was that folks were not filling out the attributes. They were drawing geometry and submitting, which did not preserve the feature. Only when they drew or collected the feature and also filled out attributes do the features save properly.

AlexisLipstein

Hi Arnold,

My organization was having this issue with QuickCapture on an andriod tablet where the submitted records were not showing up on the basemap in the Map Viewer. One tablet was displaying the records, the other was not. It turned out that the tablet that was not displaying the records did not have it's time synced correctly. After changing the time setting to be synced with the network time, the records then appeared normally on the Map Viewer. So if you are using GPS synced data make sure whatever device you are using to capture and display that data is properly synced with network time or it might not work correctly.

Katie_Macintyre_Atmos

Hi Arnold,

Did you ever get to the bottom of this? We've seen this happen too, I raised a support ticket with Esri but was advised that as the behaviour is inconsistent they would not be able to investigate it as they couldn't replicate it.

All the best

Katie

Katie_Macintyre_Atmos

Hi Mark,

Yes the maparea hasn't changed, multiple surveyors are using it and others sync the data with no problem. The same surveyor who had the data disappear then used the same maparea on the same device the day after and had it sync fine. The data loss seems sporadic so it's hard to know of we can rely on the maps.

Katie

MarkBockenhauer

Hi Katie,

Can you confirm that the maparea for the webmap still exists online, and that it is the same maparea that the surveyors are using to work offline?

Mark

Katie_Macintyre_Atmos

I have surveyors experiencing this too, did anyone find a resolution? We had two surveyors on the same site, each with a tablet (same make, model, android versions etc.) using the same offline area created in Field Maps designer. When one synced his data he it vanished and hasn't been uploaded to AGOL and he didn't receive a sync failed message. The second surveyors data has vanished and isn't available when downloading the local FGDB via USB either.

AC13

Was there a solution to this? I am experiencing this with a polygon feature in Field Maps; the point feature is displaying normally.

ArnoldTrippel

Okay I see, since I dont own the layer the settings are not showing up. However, this layer is shared with all my coworkers who are in the same AGOL group.

MarkBockenhauer

For the editor tracking bit, on the map setting page, click the feature layer.

Then on it item detail page click settings.

on this page you will see the editing options.

These options can also be set when you create the feature service.

ArnoldTrippel

Hello,

This is how mine is setup. Optimizations are disabled since we have some that use their phones.

ArnoldTrippel

Hello!

I am not experiencing any issues editing the web map and neither are my coworkers. As for the input data, I have seen it where both my coworker and myself have put in the same data and the feature disappears for one of us but not the other.

For the last part, where can I find editor tracking?

MarkBockenhauer

How is your offline map set up?

Are you using a Map Area?

which settings are you using?

in the Advanced settings of the Map, which options are you using?

ChristopherCounsell

I've seen this in the past when the data being captured doesn't meet the database/field requirements.

Do you have any issues editing in the Web Map with the same data input?

Does your input data accurately match the field schema requirements? i.e.

Not null / required fields
Feature Templates / default values
Domain values
Input and field type

For the feature service, do you have editor tracking enabled with users 'can't see any features but their own'?

Please don't forget the kudos 🙂

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