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ArcGIS Pro loses connection to mouse input

JenniferLink1

Hello,

Has anyone had the experience where ArcGIS Pro suddenly loses the ability to receive input from the mouse? Occasionally, my ArcGIS Pro project will get into a mode where I need to shut it down using the task manager because any click event on the screen results in the last tool I used being activated despite where I am clicking.

For example, I click the 'Select' tool on the Map ribbon, and select a polygon in the map. Then all subsequent clicks result in selecting that same polygon. When I click the 'x' to close the application, the polygon flashes as if it has been selected again. At this point, I need to close the application using the task manager.

I have the latest release, and this behaviour occurs across multiple .aprx files, so I don't think it is a corrupt file.

Thanks,

Jen

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Galen_S_MnDOT

I think I've been experiencing this issue sporadically with ArcPro 2.9.5 as well. Non-specific trigger causes the app to completely ignore any and all left-clicks. Right clicks still seem to register alright, as do keyboard hotkeys and shortcuts (including ctrl+s to save my APRX file, thank goodness).

Most recently I tried two different solutions, and ONE of them worked - I'm just not sure which. First I tried use alt-key commands to execute a general interface command (insert new basemap, in my case). Without thinking to first text if that actually worked (*facepalm*), I then grabbed the top of the ArcPro window and re-sized it to only partial screenfill (not full-screen). Then I full-screened it again.

ONE of those two things worked. Afterward, my left-click functionality had returned, and I was able to drag & drop one of my data tables to another part of the interface (which is what I was trying to do in the first place); no restarting ArcPro required.

Is anyone else experiencing this using remote PC software? I thought it might be an issue with VMWare Horizon, but that doesn't seem likely since all my other open applications continued to respond to left mouse clicks as normal; ArcPro was the exception.

BryanNeely1

Sorry. No solution. None of the suggestions worked.

ZacharyUhlmann1

Exactly. I can ALT->TAB through maps, layouts, etc. I can R-Click or 2X-click to get properties on TOC Items. But I cannot toggle through the Export, Catalog, etc. panes. No opening symbology properties or really doing anything. Cannot close tabs like maps, layouts, attribute tables. I just have to turn on / turn off. This occurred on Windows 10 and now 11. Also on 2.8 and 2.9. Found any solutions @BryanNeely1 ? I should also mention that I have a second project open in another...instance of ArcPro I guess. That concurrently is functioning fine.

NT_SRS

I've been having this issue off and on and thought ArcGIS Pro was hung. After finally realizing that that the keyboard was working, today I tried a solution suggested to me by an Esri support agent as a workaround to a hung tool issue presumably caused by our organizational use of Webroot.

The workaround was to was to hover (or click, maybe) the mouse over blank space on the Windows Taskbar and press CTRL + V, then immediately CTRL + C. I've only tried today, so I can't speak to it working all the time.

If you try this solution, please let us know here in this thread if it worked.

BryanNeely1

same issue here.

occurs while logged in to remote desktop over vpn. i can still pan & zoom but palletes don't respond. have to close & restart pro (2.9.1).

danretired

Off to tech support then since nothing else seems to be useful

ZacharyUhlmann1

Thanks @DanPatterson but alas...not the issue. I do like "working too fast". Have a possibly offensive analogy que'd up, but I'll skip it. Ran into this again today. SPECIFICS: Oh wait! In the 5 minutes it took to log onto the forum and start typing, it went away. I cannot remember the exact dialogue box that kept popping up every time I right or left clicked anywhere, but the gist is - the same dialogue box kept popping up no matter what I tried to do. For instance, let's say the Properties box for a specific layer (not sure if "box" is the correct term) opened no matter if I clicked on Projects dropdown, or Symbology pane, or right clicked a layer in TOC. Silver lining is, maybe wait a few minutes instead of restarting and Pro will catch up.

danretired

can't find any mention of it on the issues reported on the support site, maybe no one reported it

The only thing remotely close was

BUG-000144222: When working fast in ArcGIS Pro, the user interface .. (esri.com)

which suggests that people are working too hard and too fast 😉

ZacharyUhlmann1

Having the exact same issue, out of the blue. Best described in my case by @HeatherFox1. Really weird. I've had to "turn on and off" 3 times today. In my case, it's the Explore tool. Not actually using it btw, just seems when these symptoms occur all I can do is click the map and the Explore tool window opens. I can hover over whatever and see popups. My solution is to open task manager and end program. Any solutions? Be nice to make it through a 3 day stretch without encountering software issues. Thanks. Zach.

JenniferLink1

Another good point Dan. In my case though, I keep the data local as the VPN that I go through to get to the server can really slow down performance when accessing the data.

danretired

Are you working with locally stored data (aka, on your machine)? or data housed elsewhere or networked?

If you can spend some time mousing-around with locally stored data and all is good, then the issues extend beyond your machine and mouse

JenniferLink1

Thanks for this Heather. Interesting that this is occurs in both Desktop and Pro as I thought maybe it was a Pro bug but I guess not. I will try the random-keyboard approach next time to see if that helps before I shut down the application. I have also noticed that occasionally I will get a mysterious hand icon in Pro that looks like a design from Desktop. Once the hand appears, the tools stop working correctly.

HeatherFox1

This is a common occurrence for me and my coworkers. It happens to us both in Pro and Desktop. I don't believe it's actually a mouse issue, but the software gets stuck on a tool. The pointer can still be moved around with the mouse but you can't click on anything because it's stuck on the zoom tool, or whatever tool you happened to be using at the time. Sometimes closing down and opening back up works, sometimes not. Most of the answers on this forum have something to do with disabling anti-virus software, but that's not something I've ever attempted as I don't have control over that sort of thing on a work computer, and I don't think my IT department would be too happy with doing that. Another thing that has been suggested, and has worked sometimes for me, is randomly pressing different letters on the keyboard. Sometimes it's the letter C, sometimes it's a different letter. Sounds crazy, but it can work. Sorry this is such a long, non-specific answer but I just wanted to let you know you're not alone and it's probably not your mouse!

JenniferLink1

That is a good suggestion but other applications that are open continue to work with the mouse. I should have mentioned that in my post.

danretired

No. Try switching your mouse. If you use bluetooth, try another one or a wired mouse. At least it will rule out hardware

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