Image multiline in a Survey123 Web survey: Why does the select multiple images not work anymore?

DirkVandervoort

We are using Portal and not AGOL. I have numerous surveys that have an image question with a multiline appearance. Users are on the web flavor of Survey123 - they need to be able to attach up to several 10's of photos to a survey. These are photos sitting on a file folder. Therefore, to make things easier for the user, he/she will select numerous photo from the pick images dialog. This has worked well - see attached photo 

Now, and all of a sudden, this functionality is not working in Survey123 web - the pick image dialog only allows users to select one - and only one - photo. 

Because we have so many surveys in the field, it is difficult to determine which ones work and which one's don't (some do and some don't - even with identical question type configurations).

So this is very frustrating and we're getting complaints from our users that the "select multiple photos" is no longer working. It seems to have occurred spontaneously - which is even more frustrating.

My question is: How can I ensure that the select multiple dialog works for our Survey123 users?

Setting Appearance to "multiline" no longer seems to "just work", and - most annoyingly - appears to have ceased working spontaneously.

Any guidance or experience with these conditions would be greatly appreciated.

 

ZhifangWang

Hi @DirkVandervoort ,

Thanks for contacting us. Since there are several factors that may affect this issue, would you mind sharing more information to help us understand the issue better?

1. When/how long did this issue occur? Since there is no update to the Survey123 website since May, it may be caused some changes out of Survey123, unless it does not work all the time.
2. Around the time when the issue occurred, is there any update to the survey (e.g. republishing), browser, Windows OS (the screenshot you shared is in Windows), or ArcGIS Enterprise?
3. For those users who encountered this issue, what browser do they use? Chrome, Firefox, new Microsoft Edge, IE11 or Edge legacy?
4. What is the version of your ArcGIS Enterprise and what type of authentication does it use (e.g. built-in, IWA, LDAP...)?
5. Which version of Survey123 Connect did you use to publish the survey?
6. Can you please share a portion of your XLSForm that can reproduce this issue? I tested image question with multiline appearance by publishing a survey in Survey123 Connect 3.12, it works as expected in my Chrome browser.

 

Thanks,

Zhifang