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Tracks not showing after update

kmsmikrud

Hi,

Today a coworker that has been using tracker within Field Maps for the last 2 months was not able to collect any tracks despite having tracks enabled. I think this could in part be due to the update and they have not installed the latest release. However even if they don't have the latest functionality it seems not right to lose the ability altogether? Another coworker who is planning to survey tomorrow updated their Field Maps app, said that when connected to their external GPS device they kept getting a message that the GPS was not providing accuracy information, so it was using an estimate instead. They said in their testing of the app before today they never received this message and the tracks just showed up on the map.

If folks haven't updated their Field Maps app because they are offline, will they now not be able to use the tracks? I do not have a tracker extension but set up projects for others that do and it seems that at least two people today that have tried to use tracks are having difficulty where it just easily worked before within Field Maps.

Also with the new line feature, if I currently have created track views with the 'Tracks' point layer and 'Last Known Locations' point layer, how do I get the new line layer? Do I have to delete those views and create new ones to get the line? Is there a way to just update the view to include the line? I a good number of views set up in projects.

I appreciate any insight on the changes and the message about GPS not providing accuracy information above so I can better help our staff.

Thanks,

Kathy

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kmsmikrud

Hello @Anonymous User ,

I'm sending troubleshooting logs from Field Maps from one of the users that continues to have issues with the tracks. They are using an iPad Pro and Garmin Glo 2. They have had the tracks work but inconsistent and yesterday they didn't work at all.

Could you also explain how ArcGIS Tracker and my tracks within Field Maps coordinate? Would it be more reliable for a user to enable/disable tracks using ArcGIS Tracker than just within Field Maps? The reason I ask is another user also using iPad Pro and external GPS had turned their tracks off within Field Maps, but then forgot they had initially enabled the tracks in the ArcGIS Tracker app. That particularly user has had great success lately with consistent tracks. However this has not been the case for a couple other users who are having difficulties.

Hopefully the troubleshooting logs help identify the issue.

Looking forward to your response,
Kathy

0423 log.txt

PWSHerring_0006_logs.txt

PWSHerring_0005_logs.txt

Screenshot_2018-09-28-11-00-58-005_com.esri.app2392c08da36e42ed9b81563d1b229286.png

Screenshot_2018-09-28-11-01-44-908_com.esri.app2392c08da36e42ed9b81563d1b229286.png

Screenshot_2018-09-28-11-00-06-096_com.esri.app2392c08da36e42ed9b81563d1b229286.png

kmsmikrud

Hi @Anonymous User ,

Currently there have been 3 users that are having tracking issues all using iPad Pros. I've included the log from one of the users. This person has been using the same device for the past few months and for the last weeks using tracks daily. They haven't changed any of the accuracy settings within Field Maps. However it wasn't until last week that the surveyor was unable to get the tracks to work. What's really strange is the tracks worked on a morning survey, but then the surveyor could not get the tracks to work for the afternoon survey. The troubleshooting log is included and at the very end/earliest time you can find info on the tracks. They were just trying to use the integrated iPad Pro GPS but had been also using Garmin Glo.

I will be sending info from another surveyor that has been getting those accuracy messages consistently since the update. They also have an iPad Pro and Garmin Glo 2 I believe, but will confirm. In their testing prior using both the integrated GPS and external they did not receive those errors. They officially started surveying late last week/weekend just in time for the tracks to be very inconsistent which is unfortunate on the timing. More info from those logs soon.

Thanks in advance for your help in solving this,

Kathy

FieldMaps_LogTracksNotWorking_041921.txt

test2.xlsx

Anonymous User

Thanks, for the tracking issue, if the surveyor could open the "Troubleshooting" menu in Field Maps (on the profile page) there likely are logs related to track uploads failing. If you could provide those it'd be really helpful.

Can you share which GPS receiver is being used when the estimated accuracy message is presented?

kmsmikrud

Hi @Anonymous User ,

1. These issues are all on iOS (iPad Pro)

2. Yesterday when the one surveyor synced no tracks uploaded to AGOL. They haven't had an issue prior to yesterday. They hadn't updated their app, but had tracks enabled outside and inside the map.

3. The GPS message was also on iOS and seen on both the integrated GPS and when connected to bluetooth GPS.

I will see if I can find out more information today from the users. Thanks for the response!

Anonymous User

Hi @kmsmikrud can you clarify a few things:

1. Are these issues occurring on Android or iOS?

2. Are the tracks not collected locally? Or are they not being uploaded to the server?

I would not expect any issues with collecting tracks after updating the app. It's possible there's a bug. Any additional information would be helpful.

Regarding the lines layer. Unfortunately at that last minute we had to postpone updating the location tracking service backend to sort through some performance issues. This under active development and we aim to push out an update as soon as possible but estimated date is unknown at this time. So the track lines functionality is currently not available.

When it is available, any existing views will automatically be updated to have the new layer and will have lines generated for previous tracks. Additionally, any new views that are created will have the new layer.

I am assuming you are seeing the GPS message on Android devices. This was an intentional change. On many Android devices the integrated receiver supports NMEA strings and the if the string does not contain a GST sentence then you will see the messaging saying that accuracy is estimated and a true accuracy is not available.

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