Credit limit now negative

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05-28-2021 06:52 AM
charlescomstock1
New Contributor

Hi, I have a nonprofit ESRI account, I have went over the credit limit, but there was no warning etc. I was wondering if I have to pay for this? What happens if I go over more? Etc. any help ASAP would be greatly appreciated.

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2 Replies
DerekLaw
Community Moderator

Hi @charlescomstock1

Please reach out to your Esri account manager/local Distributor to discuss this issue. They are the best points of contact to address this issue. Or, please contact Esri Customer Service directly.

Hope this helps,

JayantaPoddar
MVP Esteemed Contributor

Also for your reference, here is a nice blog on Understanding and Managing Credits in ArcGIS Online

And understand credits consumption based on various capabilities.



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