When I create new case of Technical support in My Esri, an e-mail comes with informations about my case number (and other informations). Unfortunately, there is only a name of technical support local company and case number in subject of e-mail instead of the subject I wrote in My Esri. So, with more technical suport cases opened at one time, I get very quickly lost in my e-mail message box.
Please, write the subject of case in subject of automaticaly generated technical support e-mails.
(Ps: Maybe this happens only in case of the first automaticaly sent e-mail message, informing about case number and what's the toppic.)