Esri Startup Program Orientation: Access Your Software

10-20-2017 02:37 PM
Esri Contributor
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This blog follows Acceptance & Onboarding, Access EPN Partner Benefits is next in the Orientation Series

Access Your Software

*Please read this closely to avoid headaches down the road & reference our Technical Alignment blog*

This page describes how to structure, access, and administer the software provided to your team through the Esri Startup Program, which provides a robust software benefits package. It's important to carefully admin and track your order emails, accounts/subscriptions, and usernames. We suggest you invite key staff to My Esri as soon as possible.


Esri System Destinations

There are three important destinations to access and administer your software:

  • My Esri: Your one-stop destination for software downloads and authorization numbers to install and activate your licenses and developer subscriptions, admin your account, training, and other important access points for your team.
  • or ArcGIS Online: is Esri’s GIS SaaS software. Once activate, you need to link your subscription to your My Esri. Also, ArcGIS Online provisions licenses for per-user licensed software, such as ArcGIS Pro.
  • Manage and access your enterprise level subscriptions through My Esri ‘Developer’ tab, which will bring you to your developer dashboard. Access ArcGIS Platform location-based services. 


Every team member can have a My Esri account and should be invited to connect to your unique customer number to gain the proper admin rights. Each subscription also results in a unique set of credentials (user types/named users). We recommend using a spreadsheet and recording these credentials for reference. We also recommend organizing your individual team member’s accounts as follows:

  • 1 x My Esri Credentials: For team members who need administrative privileges or direct access to the software.
  • 1 x ArcGIS Online Organization: Your commercial subscription and should be used as your PRIMARY PRODUCTION ENVIRONMENT for team members who work with production content and services. Included extensive credits and user types, carefully read Understand Credits docs and consider budgeting. Additional ArcGIS Online subscriptions are included in developer subscriptions for dev and testing. 
  • 3 x [Developer Subscription ArcGIS Online Dev & Test Orgs]: For team members who are developing, testing, or demoing content and services OR who need licenses for per-user licensed software, such as ArcGIS Pro, provided through the Developer Subscription. The Startup Program provides access to three Enterprise Developer Subscriptions, each with their own Dev & Test ArcGIS Online Organization.


Within a few days your team member that applied to the program will receive two emails from

  1. Esri Order XXXXXXX, PO XXXXXXXXXX, provides a link to activate My Esri as well as activation codes for your Enterprise Developer Subscriptions. 
  2. Esri – Activate Your ArcGIS Online Subscription, contains an activation link for your new commercial “umbrella” ArcGIS Online Organization, with numerous user types and 10k credits.


If you or your team members have a prior Esri account, make sure to create new accounts as specified below--it makes life simpler to separate concerns with separate accounts. Before each step, make sure you are logged out of all accounts to avoid confusion. If you have previous accounts with existing content, work with Esri Technical Support to migrate them to your new accounts, or call to troubleshoot these steps.


1: Activate and Configure My Esri

The following assumes you have access to the Esri Order email and are setting up MyEsri for your team.
  1. My Esri Account Login: Open the Esri Order email, click the link to log into My Esri, with your ArcGIS username login, you can use the same login when you signed up for the program, this associates My Esri with your customer number or create a new account. 
  2. Invite your team members & update permissions: Go to “My Organizations” -> ”Users” -> “Invite Users” and follow the instructions. Here you can add multiple users by email, configure their permissions, and annotate the invitation. Be sure to activate 
    *Note, we recommend your team members create an ArcGIS Username login dedicated to your company to avoid confusion. Issues? Sign out of previous accounts and restart the browser.Update Permissions: Be sure to enable the proper permissions, such as access to tech support. in order for a team member to log a case with Support, they must be registered as an authorized caller.
  3. Manage Support Cases: Go to “My Organizations” -> “Support” manage cases here, or access the external site.


2: Access Commercial Software

The following assumes you have been provisioned a MyEsri account per Step 1 and have appropriate permissions.
  1. Access the software: Login to My Esri and go to “My Organizations”-> "Licensing". Downloads are available under the “Downloads” sub-tab and you can manage license provisions under the “Licensing” sub-tab.


3: Activate and Configure Developer Subscription

The following assumes you have been provisioned a MyEsri account per Step 1 and have access to a Developer Subscription code provided in the Esri Order email.

  1. Register your Developer Subscription: Open the Esri Order email, copy an unused Developer Subscription code, click the registration link, login to MyEsri, then paste and activate your code.
  2. Activate your ArcGIS Developer Subscription (ADS): Go to “My Organizations” -> “Licensing” -> on the left side find “Developers” and to enter your ADS code, click “Activate”. Reference Common Questions under "Dashboard" for the most up-to-date guidance: 
  3. Complete Activation: Enter a URL for a single-user ArcGIS Online organization associated with your Developer Subscription and select “Complete Activation” with your EXISTING My Esri account. This ensures that your My Esri credentials are also used to access your single-user organization and the Developer Subscription Administrative Dashboard (see next step).
    *Note, there is no software provided through this single-user organization and we do not recommend using it for team workflows.
  4. Create your Developer Dev & Test Organization: After you have completed the activation, you will be prompted to log in. Log in with your MyEsri credentials to view the Developer Subscription Dashboard and click “Setup Dev and Test Organization.” Follow the steps to create a NEW This creates a new Dev & Test organization and a Developer Subscription Dev & Test account.
  5. Configure your Developer Dev & Test Organization: After you have created a new account, complete setup in ArcGIS Online and enter your NEW credentials when prompted. Once you sign in, fill out the forms to configure your Organization’s preliminary settings. Click “Save and Continue.” You will be taken to the Organization’s administrative landing page.
  6. Invite Team Members to your Dev & Test Organization: Click “Invite Members” in the “Organization” administrative console and follow the steps provided.
  7. Use Developer Subscription (Enterprise) software: Log in to MyEsri with your MyEsri credentials and go to “My Organizations”->”Developer”. Downloads are available under the ”Downloads” side-header and you can manage license provisions, besides those for Pro, under the “Developer” side-header.
  8. Configure Licenses (eg for ArcGIS Pro): Log in to your Dev & Test ArcGIS Online instance. Click “Manage Licenses” in the “Organization” administrative console and click the link under the “Licensed for” column to configure licenses for each user.


4: Activate and Configure ArcGIS Online Subscription

The following assumes you have access to the ArcGIS Online email and are setting up the umbrella Organization for your team. We recommend you read and reference "Get Started with Administration" documentation.
  1. Activate the Organization: In the ArcGIS Online email, first, click the link then create a NEW account and follow the instructions. This creates the ArcGIS Online account.
  2. Configure the Organization: Fill out the forms to configure your Organization’s preliminary settings. Click “Save and Continue.” You will be taken to the administrative landing page.
  3. Invite Team Members: Click “Invite Members” in the “Organization” administrative console and follow the steps provided.
  4. Use ArcGIS Online: There are no additional software configurations for ArcGIS Online. ArcGIS Online is a credit-based model and the credits provided through the Program will be consumed as you use Online services. It is important to read through Understand Credits documentation and consider enabling credit budgeting.
  5. View ArcGIS Online Subscription Info in My Esri: "Organization"-> "Liscensing"-> ArcGIS Online Information"

*Remember to track and save your usernames, subscription IDs, and accounts*

If you have questions, we suggest you first troubleshoot the issues with Esri Support, you have access to Standard Tech Support via the program. They have back end views into the systems. For more in-depth inquires, please email


Blog Return: Acceptance & Onboarding. Next: Access EPN Partner Benefits.

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