How to ask a question

08-31-2020 10:57 PM
Labels (1)

How to ask a question


For Places

Navigate to the place with the topic related to your question. For example, if you have a question about ArcGIS Pro, go to the ArcGIS Pro place.


Go to the Questions board of the community place where you want to post.  


Click Create A Post.


In the Subject field, enter your post title.

  • As you type, the system suggests answered questions that contain the same subject matter.
  • To view one of the suggested questions, click it to go to that question. If none of the suggestions looks promising, click Continue.
  • Tip: Make your subject clear and concise, as it's the only part of the post that shows up on the post-listing page.


In the Body field, type your question. Be sure to include all necessary details, especially for technical topics.


You can compose your question in rich text or HTML and include links to other websites, images, or videos.


Add attachments, format the text in your question, and check your spelling, if needed.


Select the applicable label(s) and add your tag(s).


Click Submit Post.


For User Groups

The quickest way to identify if you are posting in a User Group is by checking the breadcrumbs. 


If the breadcrumbs show: "Home > All Communities > User Groups >" ahead of your place and board, you'll need to join the User Group to post your question. 


Navigate to the User Group's home page by clicking the page just after " User Groups > " in the breadcrumb. 


For example:

If you are in the GIS Jobs Questions board, and you need to go to the GIS Jobs User Groups home page, click GIS Jobs in the breadcrumb.

 Home > All Communities > User Groups > :right_arrow: GIS Jobs > Questions


Join the Group

Click the Join Group button below the breadcrumbs. 


After you click Join Group, you'll see a success message for joining the User Group.


Click Create A Post to begin posting your question to the User Group. 


How to write a good question that will generate responses 

Labels (1)

What is the difference between labels and tags?

Where is the "Ask a question"? This new update has me completely lost!!!

Hi @JordanMiller4, Navigate to the place you would like to ask the question first and then go to the Questions Board of that place. 

You can search for a place (product, service, or other community) or select All Communities from the top navigation bar to go to a specific community to get started. 

Once you find your place, select the Questions Board and you will see a Create A Post button to ask your question in the Question Board. 

Hi @NaomiBegg, Sorry, I missed your comment earlier! 

Labels can be considered as categories within a place that are predefined by place managers.

Tags are user-defined, meaning you or any other community member can tag a post based on the keywords or subject matter of the post

If you are posting a question and you see a section for labels that have no options to choose from, you can disregard that section of the post. 

Please see How to use tags and labels for more information.  

where is the question board

I second IanHamilton2 - where is this question board.

It used to be pretty simple to ask a question and then ESRI "improved" it......

Thank you @ShaunDillon1  & @IanHamilton2  for your question. The first step in finding a question board is by following the first step from this current document:

"Navigate to the place with the topic related to your question. For example, if you have a question about ArcGIS Pro, go to the ArcGIS Pro place."

There are many Question Boards in the Community and these exist under each Place. To find the right Place you have a number of ways to find it:

  1. From the top navigation, drop down the 'All Communities' option and explore the categories and sub-categories to try and find what you're looking for. You'll see there some of our most active places already quick linked. 
  2. If you know what you're looking for e.g. A specific product, industry or service then use either the Search from the top navigation or if you're on a page with a search box in the middle you can use that too. Both of these options will autosuggest matching results as you type. 
  3. Once you've found the right place, navigate to the Question Board in that place and you'll have the option there to Create a Post using the blue button.



    I hope this helps.

And now Create a Post is Create a Document? Will someone please answer a question without pointing to a document.

Hi @SWilander, Are you looking for help on how to post a question? I'm happy to guide you through it directly. Let me know what product or topic your question is related to and I can provide a link to the board to post your question.  

i was working in the information a couple of days a go until i finished well. but the following day when I want to open my arcGIS app, it could not able to open until now. so please i need your views on this matter that can help me to resolve this problem. thanks....!!!

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