Workforce Replica Sync issue

[JakeMatthys]

We use the ESRI disaster recovery tools to export our enterprise site from our primary machine to our backup machine.  Last week we needed to switch to the backup machine and after doing so we found that users were able to reload their Workforce project (which successfully creates a replica) but they were unable to sync.

The ArcGIS Server error log is below.

Before we open an ESRI helpdesk ticket, I just wanted to confirm if we should expect the Workforce mobile app should be able to sync when the project is exported from server A and imported to server B?

Thanks,

 - Jake

SEVERE

Dec 1, 2022, 6:56:08 PM

Error executing tool. Sync Feature Service Replica Job ID: jafc5f825644b4f1c948ead2fc6c2c703 : ErrorMsg@SyncGPService:{"code":500,"description":"Failed to synchronize."} Failed to execute (Sync Feature Service Replica).

System/SyncTools.GPServer

SEVERE

Dec 1, 2022, 6:56:07 PM

An error occurred.

System/SyncTools.GPServer

SEVERE

Dec 1, 2022, 6:56:07 PM

Failed to synchronize.

System/SyncTools.GPServer

SEVERE

Dec 1, 2022, 6:56:07 PM

Error: Failed to import data changes to replica.

System/SyncTools.GPServer

SEVERE

Dec 1, 2022, 6:56:07 PM

Failed to import data changes to replica. Failed to import data changes to replica.

System/SyncTools.GPServer

SEVERE

Dec 1, 2022, 6:56:07 PM

Initializing replica message handler with delta file: C:\Users\svc_agsprod\AppData\Local\Temp\tmp-ags-directories9706684956999726321689407314548600\arcgissystem\arcgisuploads\services\Hosted\workforce_8212341464d54f7e9911cff278bbbd1b.FeatureServer\i5204a867-43bd-4063-8011-80368ca09aec\du_cu4sdk7yiatozx2zkcv4p5jpfe.geodatabase failed.

System/SyncTools.GPServer

SEVERE

Dec 1, 2022, 6:56:07 PM

Failed to open delta database: C:\Users\svc_agsprod\AppData\Local\Temp\tmp-ags-directories9706684956999726321689407314548600\arcgissystem\arcgisuploads\services\Hosted\workforce_8212341464d54f7e9911cff278bbbd1b.FeatureServer\i5204a867-43bd-4063-8011-80368ca09aec\du_cu4sdk7yiatozx2zkcv4p5jpfe.geodatabase. Additional Error: