Updating Subnetwork Returns ERROR:ERROR 999999: Something unexpected caused the tool to fail

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5
11-23-2023 12:19 PM
DaniellaRose
New Contributor

Hi team,

Pretty desperate but has anyone encountered getting "ERROR 999999: Something unexpected caused the tool to fail" when they run the Update Subnetwork Tool? This only happens on one Subnetwork. This is for an Electric UN.

Things I have tried:

  • Delete Pro Cache
  • New Project
  • New Version
  • Removed Subnet Controller and readded it

Open to any other ideas

 

TIA

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5 Replies
JohnAlsup
Esri Contributor

that is typically an error returned when our software can't determine the underly cause.  The log from the service (verbose mode) should provide more detail.

John Alsup
jalsup@esri.com
TrefinaHenry
New Contributor

Hi the error message occurred Today at 8:26:52 am. Could we query the logs?

JohnAlsup
Esri Contributor

you should be able to find information here on how to access the logs.  But, you will need administrative access to the service.  

John Alsup
jalsup@esri.com
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DaniellaRose
New Contributor

Hi John, 

 

had a look and the only thing at that time is this error. Nothing in Verbose.

DaniellaRose_0-1700787440631.png

 

Any other ideas to how we can figure this out?

 

Thanks,

Daniella

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JohnAlsup
Esri Contributor

do you have any subnetwork summaries configured for this tier?

John Alsup
jalsup@esri.com
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