Track Viewer cant create track view

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11-28-2021 06:59 PM
ChiefKeefSosa300
New Contributor
 

Hello all, have a problem with track viewer app. 

Want to create a new track view but the progress bar stuck at 0% and at the bottom of the screen it says

"Couldn't create track view. Item does not exist or inaccessible."

 

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3 Replies
AaronPulver
Esri Regular Contributor

Hi @ChiefKeefSosa300 are you using ArcGIS Online or ArcGIS Enterprise?  Does this happen every time you try to create a track view?

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ChiefKeefSosa300
New Contributor

Hello @AaronPulver i use arcgis enterprise. this my first time using track viewer app. btw i already enable location tracking in portal setting. as of today we validate the data store of spatialtemporal but the problem still exist.

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AaronPulver
Esri Regular Contributor

If you open developer tools in your browser and go to the network tab then try to create a track view do you see any more details in any of the requests/responses? Based on the error you posted, this seems like an issue with the feature service or datastore not being able to actually create the view layer correctly. You may have better luck trying to troubleshoot with customer support if you're not working with them already.

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