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Deleted questions still visible after update

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3
a month ago
abureaux
MVP Regular Contributor

I have a user that sees several questions within their local survey (in Field App) that no longer exist in Connect.

I deleted the questions from Connect a while ago and published an update (plus several updates thereafter). The user has the most recent update. I also published an update while we were on a call and saw that update become available for them, which they subsequently downloaded. I also had them delete and re-download the survey.

Through all of this, those questions persisted.

There is only one copy of this survey on Portal... mainly because it is so massive publishing a fresh copy tends to hang or crash.

Any ideas?

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3 Replies
CodyPatterson
Regular Contributor

Hey @abureaux 

I actually had this same issue a few days ago, I had to have the user uninstall and reinstall the application, they had a cached version that overwrote the current version of the survey which was quite odd. This fixed it for me, hopefully it helps you out as well!

Cody

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abureaux
MVP Regular Contributor

We ran out of time yesterday, but my plan was to delete the survey again, and then clear out their "My Surveys" folder to remove any potential cache.

I can handle a one-off, but my fear is that this may become a norm due to some bug. I don't believe there were any recent updates, so this shouldn't be anything new. Hope Esri can address the issue on their end in the near future.

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CodyPatterson
Regular Contributor

Hey @abureaux 

I hadn't tried to clear out My Surveys, I just immediately went to the uninstall, but that may have helped! Very much hoping that this is just a one-off for both of us!

Cody

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