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Outside organization cant add members to group

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3 weeks ago
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StefaniaGallo
New Contributor

An outside organization is trying to add members from my organization to a group. However, when they try to search for members in our organization, we do not appear in the search. Our member roles allow for joining external groups. Has anyone had a similar issue and do you know a solution? 

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RussRoberts
Esri Notable Contributor

Is your account publicly searchable? To check this go to My Profile and see if it is set to

RussRoberts_0-1717082322362.png

 

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KenBuja
MVP Esteemed Contributor

When searching for members, are they turning on the "Search all ArcGIS Online organization members" and turning off the "Collaboration coordinators only" options?

Snag_48c526.png

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StefaniaGallo
New Contributor

Yes. They turned on "Search All...", and turned off "Collaboration...."

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RussRoberts
Esri Notable Contributor

Is your account publicly searchable? To check this go to My Profile and see if it is set to

RussRoberts_0-1717082322362.png

 

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StefaniaGallo
New Contributor

It was not. Thank you!

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