Notebook on ArcGIS online unexpectedly disconnected

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01-27-2022 03:06 AM
BenJackson
New Contributor III

One of my users is having a problem with opening a notebook that I am hosting on ArcGIS online. They always seem to receive a message: "Notebook disconnected: Your active notebook session has unexpectedly lost connectivity....". They have tried multiple browsers and have tried in private tab mode. I personally have no problems accessing the notebook, so I am not sure as what else to suggest.

 

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George_Thompson
Esri Frequent Contributor

I would reach out to Esri Technical Support on this. They may be able to investigate in more detail.

--- George T.

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George_Thompson
Esri Frequent Contributor

I would reach out to Esri Technical Support on this. They may be able to investigate in more detail.

--- George T.
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BenJackson
New Contributor III

OK thanks, I've opened a ticket, hopefully they can provide a solution.

 

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