ArcMap is not working after opening an ARcMap File

09-25-2023 03:13 PM
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New Contributor

Hi All, 

Thank you for your help and reading the post. I opened an ArcMap file. But opening the file, the map does not move, zoom our, in or do anything.  It hangs !!  Two days ago,  I opened the file to do some spatial analysis. From the time,  the problem started. Below is a  photo which is showing, the inactivity of ArcMap

C2C ArcMap Stucks.PNG

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Frequent Contributor

Try renaming the normal.mxt file in your profile and seeing what happens. You'll find the file here:

C:\Users\<your account>\AppData\Roaming\ESRI\Desktop<your Arcmap Verison>\ArcMap\Templates\Normal.mxt

Rename the file to normal.old and the fire up Arcmap. It will create a new normal.mxt. Once the application is ready, try to open your MXD again. This will at least test if your Arcmap template file has gotten corrupted.