FAQ - ArcGIS Monitor Features

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Q:         What does ArcGIS Monitor do?

A:        ArcGIS Monitor collects data and information on the status, usage, availability, and resource utilization in your Enterprise GIS. It also provides alerts, email notifications, performance statistics, and reports for monitored systems and sites. ArcGIS Monitor provides value to administrators in detecting issues and providing quantifiable operational metrics and usage trends over time. For managers, ArcGIS Monitor reduces administration costs and increases communication among GIS and IT staff, as well as senior management.

Q:        What’s new in the ArcGIS Monitor 10.6 product that was not in the System Monitor 3.x tool?

A:        New standard categories reports for counter types, new levels of alerts and email notifications can be set (critical, warning, or info), Excel reports can be generated from the server web page without configuring a task. New tabs in the user interface for status, alerts, and failures. New unified installer for server and administrator components. Note that the System Monitor 3.x version will be deprecated after the ArcGIS Monitor 10.6 product is released.

 Q:           What counter types are included with ArcGIS Monitor?

 A:            System, Process, ArcGIS, Portal, DB, Http, RDP, Amazon.

Q:           Can I use other counter types with ArcGIS Monitor?

A:           Yes, 17 extensions are available from the ArcGIS Monitor Gallery to add more counter types:

• ArcGIS GeoEvent Extension
• ArcSOC Optimizer
• EgdbDataStore
• EgdbOracle
• EgdbSQL
• Excel Report
• File Read Write
• HAR
• SSL Certificate
• System Log Parser for ArcGIS
• System Log Parser for ELB
• System Log Parser for IIS
• License
• Portal Index
• Python Extension Example
• WinEvent
• WinService

Q:           What types of Systems can I remotely monitor with ArcGIS Monitor?

A:            Windows operating system versions as follows: 2008 R2, 2012, 2012 R2, 2016, 7, 8.x, 10.

    Linux operating system monitoring requires user to have access to /proc folder, unrestricted read access to cat, awk, ls, grep commands. Only password        authentication is supported: /etc/ssh/sshd_config

PasswordAuthentication yes

In addition, below is the supported cipher list for ssh used in linux counters:

'aes256-cbc', // OPTIONAL

'aes192-cbc', // OPTIONAL

'aes128-cbc', // RECOMMENDED

'aes256-ctr', // OPTIONAL

'aes192-ctr', // OPTIONAL

'aes128-ctr', // RECOMMENDED

'blowfish-cbc',// OPTIONAL

'3des-cbc', // REQUIRED

'arcfour256',

'arcfour128',

'cast128-cbc', // OPTIONAL

'arcfour' // OPTIONAL

Q:           What databases can I remotely monitor with ArcGIS Monitor via ODBC connection?

A:            SQL Server versions, Oracle versions, PostgreSQL versions.

Q:           What versions of ArcGIS Server and Portal can be remotely monitored?

A:            10.2 or higher release.

Q:           How does ArcGIS Monitor handle Web Tier Authentication with Windows user/role store?

A:           In ArcGIS Monitor 10.6.1, you can conveniently use credentials of the Windows administrative users in the ArcGIS Server built-in store or Active Directory to     authenticate for ArcGIS, Portal, and Http in both federated and non-federated environments. Secured ArcGIS Server services requiring a token can also use    Windows authentication if the Windows user that is running the ArcGIS Monitor Service has authorization to access the target site or service.

Q:           What reports can I get from ArcGIS Monitor?

A:            The following report categories are available with ArcGIS Monitor. After a counter type is added for monitoring, the appropriate category report will become     populated. In addition, Excel reports for all counters in a collection are available for a specified time range. Note that some counters listed below require an     extension to be downloaded and configured from the ArcGIS Monitor Gallery.