User receiving arbitrary error: JavaScript Alert - Could Not Download File

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09-12-2022 06:46 AM
ChrisMyers_NewQuest
Occasional Contributor

Hello, 

 

One of our users is receiving the below error this morning. She is fully updated on AI and CC Mapping Extension. Error will pop up, user will click "OK", error will go away but map will not sync. 

Adobe AI v26.5

CC Mapping Extension v3.2

EDIT 1 on 9/12 @9:00: Multiple users are experiencing the same issue

EDIT 2 on 9/12 @9:13: Users were using the VectorStreetMap, and when this was removed and replaced with our custom tile layer basemap, the tool synced successfully

EDIT 3 on 9/15/2022: We are now having issues with our custom vector tile basemap not aligning with the defined extent. We also tried exporting to a .aix file from Pro, however in Adobe we are receiving an "unknown file type" error  

 

Alert.PNG

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