Hub Outage?

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12-06-2022 07:33 AM
BillSchlatter
Occasional Contributor

Starting at 10:13 AM Eastern US time, every Hub site that my organization owns and all the ones that I regularly interact with have started returning 404 errors for myself and the team I was working with at 10:13.  I can't even get to the ArcGIS Hub product homepage. 

Is there some kind of outage that we should be aware of? 

8 Replies
DataOfficer
Regular Contributor

We are also getting Page Not Found on all of our hub sites.

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BobNutsch1
Occasional Contributor

Same for me, though I'm seeing 'Please sign in, This site requires ArcGIS credentials.'

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DataOfficer
Regular Contributor

For https://hub.arcgis.com/ I'm getting

This site is private.

You need permission to view this site. If you think this is an error, check your URL or login credentials.

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BobNutsch1
Occasional Contributor

Thanks for posting, I just found out that's the message I get when I'm logged in as someone on our ArcHub site. 

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Alex-Santos
Occasional Contributor

We are as well. Hopefully we'll get some information soon.

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DataOfficer
Regular Contributor

Looks like Esri are aware based on https://hubstatus.arcgis.com/ (shows ArcGIS Hub is not available). I have also logged as a support case.

DataOfficer
Regular Contributor

Back online

AndrewTurner
Esri Contributor

Sorry for the unexpected outage yesterday. 

We identified, resolved, and reviewed the cause of the outage was due to the Hub Site Domains API.

We are in the process of updating the Site Domains API to have distributed, multi-region servers and during this migration the servers lost the connection. We will make improvements to our infrastructure code to prevent this type of error in the future.