ARCGIS Hub /Open Data Cannot Download Documents from Search Results after March 2019 update

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03-13-2019 12:15 PM
Honolulu_Land_Information_Syst
New Contributor III

ARCGIS Hub /Open Data 

I edited our Open Data Website and now set parameters for a category. But since last weeks update. THE SEARCH RESULTS page of our Open Data Cannot download the Shared AGOLI Items (Which are PDFs)  in the Documents Tab.

Is this a BUG  

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8 Replies
KevinHibma-EsriCA
Esri Contributor

If you go here: http://geohub.brampton.ca/search?collection=Document  

The first entry I see is 2018 Cycle Map (a PDF). Do you mean that the title is not clickable, thus you cannot download?

(This is not my site, I just know it has content of all types)

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PatrickHammons1
Esri Contributor

Hi folks,

I'm sorry to hear you've been having problems since our release last week. We have a known issue with hosted PDFs where links are not being passed from ArcGIS Online and will let you know once the fix is out.

Best,

Patrick

PatrickHammons1
Esri Contributor

We shipped a fix for this overnight. Please let us know if you encounter the issue again.

Melissa_Allin
New Contributor II

The PDF links are now working for us, but noticed that it is opening PDF documents framed the same way as spatial datasets (PDF opens in a small middle frame). Is there any way to have it open the PDF document full screen without the map and description frames?

For example: http://geohub.brampton.ca/items/city-base-map 

Thanks

Melissa

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PatrickHammons1
Esri Contributor

Hi Melissa,

A fix for that will be going out today. Documents are loading on the /items route rather than the /datasets route. When we get the fix out you should be able to see documents like this: http://geohub.brampton.ca/datasets/city-base-map 

Best,

Patrick

AlexanderVencill
New Contributor

Is there any way to resize the preview window to make it taller? I've had people tell me they'd like to see a half or full page preview so that they don't even have to click the download button to view the document. Is this possible?

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PatrickHammons1
Esri Contributor

We've added the idea to our backlog. I'll let you know when it goes out.

Adi_Lebron
New Contributor II

I am able to see my PDFs and when logged in on my account I can use the Download button. However when another user tries to access the PDFs the Download button is greyed out, they can download it within the preview frame however. Any ideas why this may be happening? 

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