So... We've done a cracking job of configuring our web map for working offline in ArcGIS Field Maps. Our field team has downloaded offline areas successfully and they're out making edits in the wilderness. They've come back within good cell phone reception (or connected to WiFi) and OH NO!
"Sync Failed" "Unable to synchronize replica" "No permission to edit replica data"
The ability to generate and export troubleshooting logs from our map-centric ArcGIS mobile applications was introduced with ArcGIS Collector (for iOS), and continues with ArcGIS Field Maps on both iOS and Android platforms.
Exporting this log file might be helpful when looking to narrow down what is interrupting particular workflows, or if troubleshooting an issue with Esri technical support and the support consultant has requested the log file for diagnostic purposes.
We can carry out the following steps to export this file:
Log into the ArcGIS Field Maps mobile app and go to your profile menu
Go to 'Troubleshooting'
Next, repeat the workflow that is causing the unexpected behaviour in your map. Then:
4. Go back to the 'Troubleshooting' settings page and click 'View Logs' 5. Use the button in the top-right hand corner to export the log file