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Launching Story Builder

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3
4 weeks ago
OliverIshmael
Frequent Contributor

When users click on the waffle to create a StoryMap they are directed to this page:

OliverIshmael_0-1728589215408.png

Clicking on the New Story button > start from scratch - results in the program hanging, with the following displayed:

OliverIshmael_1-1728589314131.png

I am an administrator and am also experiencing the same, so it is not a privileges issue as some posts online suggest. What would you suggest?

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3 Replies
Leo_Liu_WA
Emerging Contributor

Hi Oliver,

Is there any error message in your browser console?

Cheers,
Leo.

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OliverIshmael
Frequent Contributor

There is a 404, which could be related to CORS, though i'm unsure how out ICT department would resolve this.

Request URL:

Request Method:
POST
Status Code:
404 Not Found
Remote Address:
52.178.152.75:443
Referrer Policy:
strict-origin-when-cross-origin
Response Headers
Raw
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Leo_Liu_WA
Emerging Contributor

If CORS related, sounds this 'add new item' post request is using a different host name as the portal you signed in?

Is that an alias issue? For example, you sign in your portal with a meaningful alias of your portal server but internally the portal utilises a different or original server name as host.

If that is the case, try this one:
Installing Portal for ArcGIS—ArcGIS Enterprise | Documentation for ArcGIS Enterprise

Config DNS for PortalConfig DNS for Portal

Cheers,
Leo.

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