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Basemaps not loading in ArcGIS Pro 3.4.0 or Enterprise 11.1

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11-20-2024 09:20 AM
GarrettJohnson
Emerging Contributor

Just started having an issue where basemaps will not load in ArcGIS Pro 3.4.0 (and other versions) when active portal is set to our own Enterprise 11.1 Portal.  Also, when in Enterprise basemaps other than Bing Maps will not load and give the error shown in first screenshot. 2nd Screenshot is from Pro. 

Esri Service status showing all working normally at LINK: https://status.arcgis.com/#

BasemapPortalIssueonEnterprise11.1public.JPG

PortalBasemapsNot_workingPro.JPG

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3 Replies
RandyBonds_Jr_
Frequent Contributor

I had a similar experience when I upgraded to 11.3. I put in a ticket with ESRI and they sent me a batch file that fixed the issue. It was super quick. Maybe it'd work?

GarrettJohnson
Emerging Contributor

Thank you for the reply and info!  I have a Esri support zoom call tomorrow morning and I will mention your batch file comment.

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ShaneONeill_144
Esri Contributor

@GarrettJohnson Did you manage to get this resolved? 

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