ArcGIS Enterprise Portal License Update Question

[SarahWright]

Hello, my organization is running ArcGIS Enterprise 10.9.1. I am wanting to add licenses purchased to my enterprise portal licenses. When I go to My ESRI to generate my license file I do not have the option to add my previous licenses to the file. My previous are greyed out stating 0 available. Only my new licenses purchased are available. 

Do I only need to add the new licenses and generate the file? Will my previous licenses be saved to the file as well?

This is not documented clearly anywhere I could find. This is very confusing because everything you read states the license file overwrites your existing licenses. I do not want to process this update until I am sure all my license will be in the file I generate. 

Thank you,

Screen shot attached for reference. 

[RyanUthoff]

Unfortunately, the way to generate new license files when you just want to add on additional Portal accounts is a little convoluted and I haven't found much documentation about it either. I've had this same issue.

First of all, no, your new license file will not "remember" your old license. If you create a new license file, it will only contain the licenses you specify. So if you originally had 50 accounts but you only specified 25 to your new license, then Portal will only be licensed with 25 accounts. 

What you need to do is modify your existing license file. Go to Licensing > Licensing Files > Portal for ArcGIS and ArcGIS Pro. That will give you a page with your active Portal licenses. From there, you will be able to modify your existing license and add on the additional licenses you purchased. Just make sure that ALL of your licenses you are wanting are listed on the export license page before you create the license.

[SarahWright]

Hi Ryan, thank you for your response. I tried to edit my existing license but my new licenses were not in the configuration to add. Any ideas on why?

Thanks, appreciate the help. 

[RyanUthoff]

Hmm, that's strange. If you've exported multiple Portal licenses, it will need to be the most recent license file you exported that you will need to edit.

One other thing that I've experienced in the past is Esri added additional accounts under the wrong version of Portal. For example, I needed 11.1 licenses, but they added them only to 11.2 and therefore I was not able to export a license for them because they seem to only add new licenses to the latest version of Portal and not all of them. When you look at your available licenses, make sure you are looking at 10.9.1.

If you don't see any licenses available under 10.9.1, you'll have to contact your account rep to fix it.

[lah]

I agree, this process is super confusing and there is no documentation on it. What I was told (and what I have been doing) is go into Licensing > License Files > Portal for ArcGIS and Pro and CANCEL your current file. 

It is scary, but it will free up all of your existing licenses and allow you to add them in with your new ones.

[KaitlynStevens]

Hi @SarahWright,

I'd like to share a technical article that outlines the workflow @RyanUthoff mentioned - https://support.esri.com/en-us/knowledge-base/how-to-edit-portal-for-arcgis-000023267

You can ensure all entitlements from your current license file will be included in your new one by editing it in MyEsri. This action cancels the existing file and redirects you to the provisioning interface, where previous licenses and counts are pre-populated. From there, you can easily add or remove desired licenses.

Cancelling a license file is also an option; the licenses in the file will be added back the count of available licenses seen in MyEsri. This will not, however, 'remember' the amount of licenses you've provisioned, so the editing workflow will be most helpful for you in this case.

*Note that neither of these actions will affect your Enterprise portal until a new license is imported to the portal.

If the licenses are not available in MyEsri for your expected version, I agree that your Customer Service Rep should be able to help sort this out. 

Hope this helps!

Best,

Kait

[SarahWright]

Hi Kaitlyn,

When I go to edit my license I do not have the option to add my recent purchase. I do see them when I go to generate a license at 10.9.1. How do I know if they added the licenses to the wrong version?

Thanks,

Sarah

[KaitlynStevens]

Hi @SarahWright ,

If the appropriate licenses are available when you generate a new license file for 10.9.1, then we would expect to see these when editing the existing 10.9.1 license.

In the screenshot from your initial post, is this what you see when generating a new license file? If so, can you provide a screenshot of what this looks like when editing your license file? It would be helpful to understand what licenses you are looking to add to your existing file, e.g. 5 Creators and 3 Editors

Best,

Kait

[SarahWright]

Hi Kait,

When I looked at this again today all the licenses where available. I edited my current file and will import next week.

Do you know if I can load my old file again if it does not import correctly? Looking for a back up plan if needed.

Thanks,

Sarah 

[KaitlynStevens]

Hi Sarah,

Glad to hear this. 

Editing a license file will cancel the current file you are updating; therefore, your previous license file can no longer be used. If you need to reference it to determine what licenses were previously provisioned, you can do so by expanding details on the old license file in MyEsri:

In this screen capture, the File ID 447368 is my original license file which I've edited. Note the status is cancelled. The File ID 447369 is the edited license file.

Thanks,

Kait