Sketch and measurement graphics not showing up after 4.12 update

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07-26-2019 02:11 PM
New Contributor II

For some reason the graphics for the measurement and sketch widgets don't work for me after I upgraded the js api for v4.12. I thought it could be a problem with my application but it doesn't work with the official samples either

Things I tried:

- I tested it at 8 different computers but only mine (a mac mini late 2012) and a lenovo notebook had this problem.

- This issue happens at all major browsers at my machine (chrome, firefox and safari), with and without any extensions enabled

- It doesn't work with a different user in the same computer either, even a newly created one

- It works when I boot my computer at safe mode (but everything is very slow)

- It works just fine at v4.11, but not v4.12

Any ideas?

EDIT: Looks like the issue happens at computers using either Intel HD 4000 or 3000 gpus.

1 Solution

Accepted Solutions
Esri Regular Contributor

Hi there, 

This issue will be fixed at version 4.13 which is expected to be released early October. 


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20 Replies
New Contributor II
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New Contributor III

In our company we have the same problem. 2D Graphics are not displaying on 40% of our machines - all these machines have an Intel 4000 graphic card. 

However on a 3D Sceneview the same graphics are displayed.

New Contributor II

Yes... Many machines have intel 3000/4000 not work

New Contributor II

That makes sense, my computer has an Intel HD 4000 and the other that didn't work have an HD 3000.

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Esri Contributor

Hi Weslly H.,

Thanks for reporting this. On the affected HP machine, can you post the DirectX diagnostic report?

Press Windows Key + R, type in DxDiag, click Save All Information


New Contributor II

I attached the diagnostic report to the post.

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Esri Contributor

Hi Weslly,

There were some system requirement changes implemented in the 4.12 release:

The relevant part is: 'high-performance graphics card with at least 512 MB of video memory'.

To my knowledge, this means dedicated video memory which you can find by following these steps:

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New Contributor II

My computer has 1.5gb of video memory, so I don't think this is what is causing the issue,

As Roman König said, 3D sceneviews views work just fine with the selection and measurement widgets (in my case without any lag)

New Contributor II

I have one computer  have 256mb of video memory(Intel HD 4600), but it can work in 2D Graphic
I have another computer can't work... I can easy change video memory in bios but useless
many problems in 2D graphic (and draw polygon fillsymbol error)
it work in 3D

before 4.12 , when i meet any problem i can tell my client user your computer is too old to run 3D or some new function
But now I Can't 
explanation my client user
Why 2D graphic error , 3D working properly , Something must have happened to graphics.

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