mosaic dataset image service turn red when it zooms in to 1:25000 scale

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04-30-2012 08:07 AM
MikeJun
New Contributor II
I don't see any problem on mosaic dataset itself however when I published to image service and zoom in more than 1:25,000 scale, it started turning red, black and missing images.
Any ideas?

Mosaic Dataset:
# band = 3
pixel type: unsigned integer
pixel depth: 8 bit
no data value = 255


ArcGIS Server 10, SP4
ArcGIS Desktop 10, SP4
Winder Server 2008 64 bit
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1 Reply
WenxueJu
Esri Contributor
Mike,

It looks like server doesn't have access to some images. The following steps may help you to troubleshoot:

-- Check the user that runs ArcGIS Server (you can either check windows services, or view the user that runs arcsoc.exe in taskmanager)
-- Check source raster paths (if you're not sure about the path, you can attempt to repair mosaic on mosaic dataset's context menu, and see the paths -- don't do reapir unless you need to)
-- Check permission on source raster folder, make sure the user that runs ArcGIS Server has access, grant that if not already.
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