Unable to select features from Cached services in ArcGIS Online

Discussion created by brad4 on Mar 2, 2012
Latest reply on Apr 17, 2012 by brad4
I have recently started caching several of my services meant to be added to ArcGIS Online due to the fact that labelling and symbology from .mxds are not retained when layers are added individually.  When I add these services to an ArcGIS Online map and enable the pop-up features, I am unable to select a feature by clicking directly on it.

Furthermore, if I click in open space, approximately 20 feet away from any feature to the southwest the pop-up for that feature is activated.  I've attached a .png showing this problem.  At first, I thought this might be a coordinate system issue.  However, if I bring the same layer in individually and uncached, it falls directly on top of the cached service, but I am able to activate the pop-up by clicking directly on the feature.  Very strange.

I'm wondering if perhaps I'm going about solving my labelling and symbology issues with ArcGIS Online the wrong way?  Does anyone have any advice for "best practices" regarding labelling or symbology?  Specifically, how to retain labels and symbology in ArcGIS Online without sacrificing pop-up capabilities?


Brad Thomann
GIS Specialist
Kapur & Associates, Inc.
Milwaukee, WI