"Get Directions" only appears in pop-up when I'm signed in

[KenJones]

If I am signed in to ArcGIS Online, and I click a point on my map to open the pop-up, in addition to the blue "zoom to" link at the bottom of the pop-up box, a link to "Get Directions" also appears.  When I sign out, or when the Public accesses the map, the "Get Directions" link does not appear.  I know this must be incredibly simple, but apparently so am I.  Can someone please tell me what I'm missing so I can move on to other things? 

Thank you
Ken

[MikeMinami]

Get Directions is an added feature available to organizational subscriptions. It is not available with public accounts (free) or when anonymously viewing maps.

Thanks,

Mike

[KenJones]

So the public, accessing our page from their phone/computer, simply cannot see/use the "get directions" link.  It's available only to those signed in with an organizational account?

[MikeMinami]

Yes, that is correct.