ArcGIS Collector App Data Gone

Discussion created by leahhoeniges on Jun 17, 2014
Latest reply on Dec 1, 2014 by cashbay77
Hi all,

I am in Haiti collecting data (using the Collector App for the first time) and for the first few nights I tried to sync the data to my map when I got to wifi, but it was telling me that my layer had an invalid username and password. My username and password are both correct, so I'm not sure why it keeps telling me that. But when I went to make sure my map online was set up correctly, my iPhone deleted all of the data I had collected for the week and made me redownload the map to my phone. So, two questions:

1) Why will my iPad and iPhone both not allow me to sync the data to the map online?

2) Is there a way to get the data back that disappeared from my phone? (I know this is a long shot, but I'm hoping)

ANY SUGGESTIONS WELCOMED, as I need to finish this project in less than two weeks before I leave Haiti.