base map disappears for half my points

Discussion created by jjohnsongov on May 28, 2014
Latest reply on Jun 9, 2014 by GLAzou-esristaff
Hi,  I have an issue where my base map seems to disappear for half of my points on my map tour. It seems when I have points within one area on my map tour, the base map shows up, but outside another area it shows up as a blank white screen, and vice versa depending on which area I click on first.   I've tried various base maps, extents and zoom levels with no luck, any insight?

This is the first story map I've ever attempted so I'm sure I am missing something extremely obvious, thanks!