"Enable Sync" is greyed out and no longer working

Discussion created by rlamar on Apr 24, 2014
Latest reply on Jun 9, 2015 by Hornbydd

We are in the process of testing Collector for offline use. For the last few weeks I've been able to upload files to AGO, create a feature service and enable sync so we can edit in the offline mode. Yesterday I noticed however that this process is no longer working. I went back and checked our previous maps and features and the enable sync button is now greyed out. What's changed???

We are still running 10.1, and I'm posting my features directly to AGO (we are not using our Server). I've seen some postings where it says that you need 10.2.2 to enable offline editing, but if we are posting directly to ESRI's Servers through AGO do we need 10.2.2 on our end? This was working fine last week with our current configuration.

Any insight would be much appreciated.