Aonesolutions

Cannot save login credentials for secured service

Discussion created by Aonesolutions on Apr 23, 2014
Latest reply on Jan 26, 2016 by joanna.grossman
Until this morning I have been able to save login credentials to secure ArcGIS map services that I add to maps in ArcGIS Online.  Now this morning I am not getting that option any more, but instead must enter the credentials every time I open the map.

I note this in the help documentation:
. You can add secure services created with ArcGIS Server 10 SP1 and higher if you know the user name and password. You will be prompted for this information when you add a secure service to the map. Anybody viewing your map will also be prompted for the login.

This is different from what ArcGIS Online allowed as recently as a few days ago.  In the "What's New" section of ArcGIS Online Help I do not see any reference to any change regarding secure services.

Can someone please enlighten me on why I can't save the login credentials when I add the service?  If this feature has been removed, it will have a severe impact on the way we use ArcGIS Online.

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