Cannot save login credentials for secured service

Discussion created by Aonesolutions on Apr 23, 2014
Latest reply on Jan 26, 2016 by joanna.grossman

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Until this morning I have been able to save login credentials to secure ArcGIS map services that I add to maps in ArcGIS Online. Now this morning I am not getting that option any more, but instead must enter the credentials every time I open the map.

I note this in the help documentation:
. You can add secure services created with ArcGIS Server 10 SP1 and higher if you know the user name and password. You will be prompted for this information when you add a secure service to the map. Anybody viewing your map will also be prompted for the login.

This is different from what ArcGIS Online allowed as recently as a few days ago. In the "What's New" section of ArcGIS Online Help I do not see any reference to any change regarding secure services.

Can someone please enlighten me on why I can't save the login credentials when I add the service? If this feature has been removed, it will have a severe impact on the way we use ArcGIS Online.

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15 Replies

mminami-esristaff Apr 23, 2014 8:00 AM
The level of support for ArcGIS Server has not changed. What version of ArcGIS Server are you running?

Thanks,

Mike
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Aonesolutions Apr 23, 2014 2:04 PM
The level of support for ArcGIS Server has not changed. What version of ArcGIS Server are you running?

Thanks,

Mike

We have version 10.1 of ArcGIS for Server.
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dtongesriuk-esridist Apr 28, 2014 3:02 AM
Hi,

Are you adding the secure service direct to a map, or referencing it through My Content?

Login details can only be saved through My Content. If you add it direct to a map you will always be asked for details.
Please find a workflow below:
- Go to My Content
- Add Item > On the Web
- Paste in the URL of the basemap
- ArcGIS Online will detect it�??s a secure service and ask you for the credentials and whether you want them stored.
- Click Add Item to save the service in My Content
- Go to the Map tab and create a new map
- Click Add > Search for layers
- Search for your service name
- Click Add to add it to your map
- If you want to use the map as a basemap then rather than clicking Add from the search results you need to click the name
- This open a new dialog box that allows you to �??Use As Basemap�?�
- The standard basemap is now replaced with your new map service
Regards,

Dave
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- starlene @ dtongesriuk-esridist on Oct 8, 2014 7:43 AM
  Does it have to be secured on the service level or can it be at the folder level? What if you secure the service/folder after you publish the map-- how can you save credentials? I don't want to republish since I have a lot of popups configured and I do not want to lose all that work
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  - mminami-esristaff @ starlene on Oct 8, 2014 8:47 AM
    It has to be secured with ArcGIS Server Token based security and externally visible on the internet. Can you share the URL to your server? Like this: https://<domain>/ArcGIS/rest/info
    
    Is the token endpoint visible?
    https://<domain>/ArcGIS/tokens
    
    Who is your certificate provider? Self-signed certificates are not allowed.
    
    Thanks,
    
    Mike
    1 person found this helpful
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    - starlene @ mminami-esristaff on Oct 8, 2014 10:26 AM
      Thanks for the response.
      I have not enabled tokens on the service (as far as I know,ha).
      my token endpoint is visible. I have not used tokens in a while since my last app (a Flex viewer) used login/password to secure things. I am trying some different approaches now.
      
      URL to server Server Info
      Services are externally visible as long as you log in with a user that has access to the secured folder
      
      certificate is network solutions I believe-- there was an issue way back about AGOL not being able to use them but supposedly that was resolved
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      - mhylden @ starlene on Jan 12, 2016 1:44 PM
        CE
        
        Did you ever get a response to this? I have the same issue, where I have an existing service entered in a map that I really don't want to go through and completely reconfigure, but I need to be able to save the credentials now, which wasn't done at the time it was created.
        
        Just trying to avoid the PITA and re-doing all the popups...
        
        Thanks very much,
        
        Mikkel
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        starlene @ mhylden on Jan 12, 2016 4:27 PM
        not specifically. I have had luck with creating content and then saving credentials there, and then updating the URL used in the map service in the AGO assistant. when you save credentials, it gives your service a new URL so yiu need to point yiur web map layers there, but it should save you the pain of readding.
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        mhylden @ starlene on Jan 13, 2016 7:08 AM
        Thanks - that's the route I've started going down, and seems to be the right way to go.
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        Chad_Kopplin @ mhylden on Jan 13, 2016 7:51 AM
        Mikkel, when you publish the service are you making it available to everyone, and then once it is available, are you going into AGOL and creating a User/Role and securing the service with that User/Role in AGOL?
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        mhylden @ Chad_Kopplin on Jan 13, 2016 9:33 AM
        Not exactly. I had created the service as secured in our server instance, but when I added it to AGOL by connecting to that AGS instance, I didn't check the box to 'save credentials', so whenever a user was accessing the service first or refreshed the page they were asked to log in again. I think that as CE Howard mentioned above, I can create a new Map Image service in AGOL, and then use AGOL Assistant to change the service URLs in my Web Map to point to the new service that does have the credentials saved.
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Aonesolutions Apr 28, 2014 6:05 AM
Hi,

Are you adding the secure service direct to a map, or referencing it through My Content?

Login details can only be saved through My Content. If you add it direct to a map you will always be asked for details.
Please find a workflow below:

Go to My Content

Add Item > On the Web

Paste in the URL of the basemap

ArcGIS Online will detect it�??s a secure service and ask you for the credentials and whether you want them stored.

Click Add Item to save the service in My Content

Go to the Map tab and create a new map

Click Add > Search for layers

Search for your service name

Click Add to add it to your map

If you want to use the map as a basemap then rather than clicking Add from the search results you need to click the name

This open a new dialog box that allows you to �??Use As Basemap�?�

The standard basemap is now replaced with your new map service

Regards,

Dave
Thanks for this response. Yes, that was the exact problem. I was trying to take a shortcut by creating the map first and then adding the map layer to the report before I registered it. If I click "Add Item" first as you describe above I still get the option to save my user credentials.
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j.moosmeieresri-de-esridist Jun 25, 2014 4:36 AM
Hi,
I'm using this exact workflow and it works fine when I am referring to an ArcGIS for Server which is visible in the internet.

When I'm trying to add an secured service from an internal ressource (not visible for the internet) I can add it when I choose the option 'Do not store....' Everything works as expected.
When I choose the option to store the credentials I always get the message 'Invalid service credentials'.
Can I only store the credentials for secured services, when the server/service is visible in the Internet?

Thank you,
JM
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- mminami-esristaff @ j.moosmeieresri-de-esridist on Oct 8, 2014 8:38 AM
  Jörg Moosmeier
  Yes, the service has to be externally visible. There is no way for AGOL to validate the credentials if the service is not visible.
  
  Mike
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  - joanna.grossman @ mminami-esristaff on Jan 26, 2016 11:26 AM
    I'm having the same problem, but I'm going through My Content > Add Item > From the web. It's not prompting me to store.
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