Map failed to Load - iOS 7 - Cisco AnyConnect VPN

Discussion created by yojje on Apr 16, 2014
Latest reply on Sep 13, 2017 by cpcharpi_ncstate

We are using a MDM (Citrix XenMobile MDM) solution to push out the ArcGis iOS app and a Per-App-VPN Policy.
When starting up the ArcGIS app, VPN automatically starts in the background.

But ArcGIS displays error "Map Failed to Load - The map failed to load. Please check your network connection and try again".
When pressing "Try Again" "Configuration Error - Cannot access ArcGIS Portal".

No problem browsing to our ArcGis portal in Safari.

Any idea where we should focus our troubleshooting?