Issue when downloading map to mobile device

Discussion created by 807001862 on Apr 12, 2014
Latest reply on Apr 14, 2014 by russell_roberts-esristaff
I'm currently trying to download a map to my mobile device and receiving an error message stating "Map Download Failed: Unable to download the map". When I checked "More" it stated "The map does not support being downloaded to a device."

However I enabled the options to allow the map to being downloaded and to be utilized offline on ArcGIS Online. I'm reaching to the point to choose the basemap prior to downloading and the message is appearing.

Can anyone inform on what could possibly creating that issue?