Zoom Level Issues

Discussion created by gpayea on Mar 3, 2014
Latest reply on Jul 23, 2014 by GLAzou-esristaff
I am using the Map Tour template hosted by ArcGIS Online. I am using the topographic base map. I have a problem with the zoom levels. While I am viewing locations in the United States, I can set the zoom level as high as I want. When I start viewing locations in Europe and Japan, the base map is blank at levels higher than Level 13 (1:72K). I can see the place icon but no map.

Anyone have similar experiences?