Add Scale to Cached Map Service

[TimHayes]

I have a Map Service with 7 Cache Scales.

The Map Service is already Started.

I want to add an 8th Scale. How can this be done?

[WilliamCraft · Accepted solution]

Which version of the ArcGIS Server software are you using?  The process for adding cached tiles to a map service is slightly different depending on the version of the software you have (although the tool is named the same). 

Make a copy of the map document used to produce the service, first.  That way your service can stay running while you update the content for the 8th scale.  How is your map document set up?  Does it have multiple group layers - one for each scale?  Either way, add the content you want with the scale thresholds you want for the 8th scale and then re-save it.

If you have ArcGIS Server 10.0, use the Manage Map Server Cache Scales tool:

http://help.arcgis.com/en/arcgisdesktop/10.0/help/index.html#//00540000000n000000.htm

If you have ArcGIS Server 10.1, 10.2 or 10.2.1, use the same tool although it's slightly different than the one at 10.0:

http://resources.arcgis.com/en/help/main/10.2/index.html#//00540000000n000000


The publishing process between software versions is also different, mainly in that 10.0 is much different than the others mentioned.

[TimHayes]

I am using ArcGIS Server 10.2.1 Enterprise Standard.

[WilliamCraft]

Ok, so yes, first add the new scale using the Manage Map Server Cache Scales tool and then create tiles for the new scale using the Manage Map Server Cache Tiles tool.  Again, you'll need to modify your map document first in order to produce a new service definition (SD) file to re-publish.  Typically, I've had good luck with using group layers within a map document; one per scale level for my map service.

[TimHayes]

This is very helpful. Thanks.

I have an aerial photo (.sid) that I use for the basemap. I am not grouping layers. The aerial photo is the only cache.

EDIT: The aerial photo is its own MXD (Map Service).