Optimized Hot Spot Analysis

Discussion created by pinkorchid on Feb 16, 2014
Latest reply on Feb 26, 2014 by ssert-esriturkey-com-tr-esridist
Hello everyone,

I have a dataset of respondents (a point dataset) and their responses on a customer satisfaction scale with low, medium, and high categories. I would like to determine hotspots based on their satisfaction. Since Getis and Ord's Gi* test is based on the assumption of normality and my variable is not normally distributed, what test can I use to determine the potential statistically significant hotspots.

Thank you very much!
Best regards.