Want to Geocode can connect to World but get no subscription

Discussion created by hhurst4 on Feb 12, 2014
Latest reply on Feb 12, 2014 by hhurst4
We have a 100 introductory credits in ArcGIS online based on a recent basic desktop purchase.  I can login on the website. I can also connect using Arc Catalog from my desktop ArcMap application.  However, when I try to geocode address information using the "World" geocoding service, I get an error that I require an ArcGIS Online subscription.

I use my ESRI global account to make the connection and can see the World server. Maybe my ESRI global account is not associated with the introductory ArcGIS online? Any advice about what to try next is appreciated.