Unable to connect to remote server

Discussion created by rborchert on Jan 23, 2014
Latest reply on Mar 2, 2019 by habibaatify19959
I have been unable to connect to the remote server from my ArcGIS desktop for some time now.  Everything from Add Basemap to Add Data from ArcGIS Online.  I am currently in 10.2 with the most current service packs.

This has actually been going on for a couple of years since at least 10.0

I had hoped when we upgraded the issue would go away.

I do have a valid ArcGIS Online log in.

I can log in from and MXD and upload data to my clients ArcGIS Online account, and I can log in via a web browser to AGO

However, if I click on Add Data and try Add Basemap or from Online, or I click File>ArcGIS Online I get the Unable to connect to remote server message.