scaling does not match layer - features showing but greyed out

Discussion created by oliviag12 on Jan 15, 2014
I am viewing a map service in ArcMap and looking at the scales of a layer the features are viewable at every scale but the layer is still greyed out. I've checked the layer properties and the max is not limited - why would the layer be greyed out? I have also checked the GetCapabilities xml and the scaling although limited does not reflect the fact that the features show at every level.
This is only a problem because I am harvesting the service to an online map and the legend does not show when the features are visible...any clarification would be appreciated!
Thank you