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Enterprise Login Invite - Invalid User

Question asked by dkav on Jan 10, 2014
Latest reply on Jan 14, 2014 by cwhitmore-esristaff
For an organization account using enterprise login, I have a user who is unable accept an invite. She keeps getting a message stating "Invalid User, Unable to validate user xxxxx". I checked the SAML coming from our identity provider and it states that her credentials were valid. Other invitees have not had this issue. Is there anything I can do to resolve the issue? Could the ESRI assigned username (xxxxx_orgname) be already taken?