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Publishing tiles either works in 15 min or freezes

Question asked by dmede on Nov 25, 2013
Latest reply on Jan 7, 2014 by dmede
Hi, I have a number of tile packages that have been created locally and uploaded to our organizations ArcGIS Online account. We now want to publish these tiles but are running into some inconsistent processing of the tile packages. In some cases the packages are published in under 15 minutes with no issues, in other instances the packages (sometimes the same test package) will only process up to a certain percent of the tiles and then freeze. We've waited over night with no further progress.

When testing this process on their free accounts before switching to the organizations account, every test to publish the tiles packages worked in under 15 minutes.

Any help in understanding what the issue is would be greatly appreciated.

Thanks,
David

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