WMTS from IGN is not working in ArcGIS online

Discussion created by tstcivc on Oct 15, 2013
Latest reply on Oct 22, 2013 by mminami-esristaff

I have the following problem : i am trying to add on a map a WMTS service, but it fails (nothing appears on the map). This WMTS service comes from IGN (french institute of cartography).

The WMTS is the following :

He's secured with a "referer" wich means the service accepts only request from arcgis online (https://MYSITE.maps.arcgis.com). Changing the referer to "http://arcgis.com" doesn't work either. This service uses a temporary development key (it's a technical test). Please note the service works, i.e. going to http://wxs.ign.fr/rro4opsv20m5v0htwm8t173u/geoportail/wmts?service=WMTS&version=1.0.0&request=GetCapabilities works.

When i'm adding the WMTS reference, i can see the following request behind the scene with a 500 HTTP error (internal server error) : https://civc.maps.arcgis.com/sharing/proxy?http://wxs.ign.fr/rro4opsv20m5v0htwm8t173u/geoportail/wmts/1.0.0/WMTSCapabilities.xml.

Do you have any clue ?
Thank you very much !