Unable to add service ArcGIS Explorer 2500

Discussion created by champeaub on Sep 5, 2013
Latest reply on Jun 21, 2017 by BBladdick-esristaff
I have 10.2 server up and running.  I am capable of publishing services, and viewing those maps through javascript, and the Arcmap online features.  If I try to add content -> GIS Services and select one of the published services on the server it gives a generic error message "Unable to add service(s)."

I read through this thread:

The suggestion on there was incompatibility, but that user was using an older version of explorer . . which makes sense.

I am having the same issues as he did except I am using Explorer 2500.  I have activated the different capabilities WMS, WFS, KCL. I still receive the same error, "Unable to add service(s)."

Is anyone else having this issue, or know what is going on?

Windows Server 2008 r2
ArcGIS Server 10.2 Basic

ArcGIS Explorer 2500 (on separate machine)