Downloading Attachments from ArcGIS Online to ArcMap

Discussion created by lsheridan on Aug 22, 2013
Latest reply on Aug 18, 2017 by MKellyesri-ireland-ie-esridist
This summer we published a feature service to our ArcGIS online for Organizations account.  In the online app, our users were able to attach photos to new and existing features.  The data is not stored in and SDE, but rather a fgdb.  When we add the feature service into ArcMap and use the identify button, an option to open the attachments appears.  However when I open the attachments it does not show the photo (it just shows a small white box with a red x inside).  Somewhere in the process, the attachments are not transfering over.  Does anyone know how to get the attachments to appear?