Headaches with Server

Discussion created by andrewbjorn on Aug 12, 2013
Latest reply on Aug 16, 2013 by andrewbjorn
I've been working with a partner to get a geoprocessing service copied over to a new ArcGIS server.  Runs fine on our development machine, and they can run it as a geoprocessing service through ArcMap.  However, they cannot seem to get the service to run for a webpage written with the Javascript API -- the server log shows an error that the probable cause is that "the file is inaccessible to Server".

A few other points:

  • The actual files for the results have in fact been created by the geoprocessing service, even though they cannot be read... we checked the file paths specifically referenced in the error message in the logs.

  • We have been developing this with EDN on a single machine, while they have been working with a VM with a separate share for working files -- the arcgisjobs directory is specified as a UNC address on their machine.

  • Permissions have been checked -- the ArcGIS Server user has access to the arcgisjobs directory in question.

  • They have the Spatial Analyst extension for Server on and running.

Everything else seems to check out with this after some back and forth and should run properly, but we haven't the foggiest idea how to debug this one.  Any ideas?