Hi Esri -
I love the the light gray canvas basemap. However the neighbourhood/place labels for New York City are embarassing! The same with the labels on the imagery. Sure we can fix them for users inside our organization but how can we work with you to have them improved so everyone can benefit?
We can provide you with the data - it's a publicly available dataset - and we can give you some pointers on what should display at different scales.
Look forward to hearing from you!
Tim