Updating primary site account password broke tomcat web service

Discussion created by stsnider on Jun 12, 2013
Latest reply on Jun 21, 2013 by Justin_Rodriguez-esristaff
ArcGIS Server 10.1 SP 1

I updated the password on the Primary Site Admin Account using Manager.  See this instructions.

When it logged me out, the ArcGIS Server website no longer works.  Rest, Admin and Manager sites are not able to connect (remotely or on the server itself).  We tried restarting the ArcGIS Server service, restarting Tomcat, restating the server, but still the website does not work.  The ArcGIS Server service says that it is running, but Tomcat keeps trying to start and shutting down (as seen in the log files).  We went through the configure arcgis server account (post install) again, notta.  We repaired the ArcGIS Server installation, notta.  We confirmed that the primary stie admin account is not disabled (from the json file under security super).

The Primary Site admin account is supposed to be different from the ArcGIS Server windows admin account.  In our case, the server admin account is a windows domain account and totally separate from the Primary site account (which is local).  So why would changing the password on the primary site admin account break the Tomcat web service??