Hosted Tile Map Service is not automatically building cache tiles

Discussion created by wilbev on Apr 20, 2013
Even though I have the setting checked to automatically cache tiles at the time you publish within an ArcGIS online organization account, it never does this.  Every time I have to go to arcgis.com and open up the map service and manually create the cache tiles from there.  Is there an additional setting or step I'm missing?