Popup in Embedded Webmap using ArcGIS Online Displays Only "No Information Available"

Discussion created by cb0224 on Apr 19, 2013
Latest reply on Sep 25, 2015 by b.blackman

I have a map service published behind a firewall.  I have successfully create a web map of this service using ArcGIS.com.  When I view the map in the browser from the ArcGIS.com website, the popups work fine.

When I embed the map in a SharePoint site, the popup information somehow does not pass through, and only "No Information Available" is returned.

A couple things:
- This works for me with other maps using the same workflow.
- It was working for this particular map service in the past.
- The popup includes links to images on our web server.

Any help will be greatly appreciated.