Beyond frustrated: Ordering of layers in TOC not being saved

Discussion created by chad.king on Apr 17, 2013
Latest reply on Jun 17, 2013 by ahamme01
This has been occurring since our subscription to AGOL, and it is driving me and a colleague absolutely insane.

Most of the time, when we move layers in the table of contents and save the map, the next time we open the map, those moves are not saved! We've tried with several different computers, many browsers, different internet connections and over months of time. Obviously we'll be calling soon, but I can't find anything in the forums about this. In fact, I've even saved 2 versions of the same map with different names, and both of those maps were DIFFERENT once opened back up! How is that possible?! There were no changes between those maps!

We are wasting ungodly amounts of time as our changes are not being saved 4 out of 5 times for no apparent reason (no our internet isn't dropping).

Any suggestions for us? This is not a trivial problem and it's not an inexpensive service.